The devices use the cellular networks to transmit data back to our servers. All the location are obtained using a minimum of 4 satellites . We offer service on AT&T, Verizon or T-Mobile. If you have a preference let us know when you make an order. There is no extra charge for any network.
The hardwired unit has a simple 3 wire install. There are no external antennas to connect and there is no drilling required. Anyone who can install a car stereo or alarm can do this, it should not take longer than 1 hour. Quick Start Guide
By default the devices do not make any noise. Although silent by default, some devices are capable of buzzing to correct driver behavior. Contact customer support if you are interested in this feature. All devices have dim LEDs. You can cover them if needed and it will not impact service.
Our devices use both the satellites and local cell networks to transmit data. Just like a cell phone the networks charges for air time. ALL tracking data transmissions along with unlimited email and text message alert notifications are covered in the cost of the service you select. There are NO additional Charges.
Yes, each device operates on the network and requires a unique service plan. This covers all the associated with operating along with email and text message alerting. We do offer fleet discounts starting at 5 units. Contact our sales department if you qualify.
The company is based in the USA and is completely owned, operated and staffed by U.S. workers. You may call our 800 number to speak to our support staff.or you may contact us directly from your tracking portal 24x7 to have one of our staff address any questions or concerns.
The devices will work anywhere in the US (including Puerto Rico, Hawaii and Alaska). We also offer service in many other countries, often at no additional charge. If you need service outside of the US please contact our sales department.